Unit 2 飞机晚点

Step 1 必备场景词

场景词

cancel [ˈkænsl] v. 取消

cancellation [ˌkænsəˈleɪʃn] n. 取消

strand [strænd] v. 使滞留

itinerary [aɪˈtɪnərəri] n. 行程，旅行日程

apologize [əˈpɒlədʒaɪz] v. 道歉

explanation [ˌekspləˈneɪʃn] n. 说明

delay [dɪˈleɪ] n./v. 晚点

impatient [ɪmˈpeɪʃnt] a. 不耐烦的

climate [ˈklaɪmət] n. 气候

downpour [ˈdaʊnpɔː(r)] n. 暴雨

gale [ɡeɪl] n. 大风，风暴

inclement [ɪnˈklemənt] a. （天气）恶劣的

monsoon [ˌmɒnˈsuːn] n. 季风；雨季

raindrop [ˈreɪndrɒp] n. 雨点

tropical [ˈtrɒpɪkl] a. 热带的

storm [stɔːm] n. 暴风雨

thunderstorm [ˈθʌndəstɔːm] n. 雷暴

snowstorm [ˈsnəʊstɔːm] n. 暴风雪

sandstorm [ˈsændstɔːm] n. 沙暴

fog [fɒɡ] n. 雾

heavy [ˈhevi] a. 比一般严重的

adverse [ˈædvɜːs] a. 不利的

breakdown [ˈbreɪkdaʊn] n. 故障

maintenance [ˈmeɪntənəns] n. 维护

leakage [ˈliːkɪdʒ] n. 渗漏

engine [ˈendʒɪn] n. 发动机，引擎

mechanical [məˈkænɪkl] a. 机械的

radar [ˈreɪdɑː(r)] n. 雷达

signal [ˈsɪɡnəl] n. 信号

alternative [ɔːlˈtɜːnətɪv] a. 备选的

status [ˈsteɪtəs] n. 状况，情形

refund [ˈriːfʌnd] n. 退款，偿还金额

compensation [ˌkɒmpenˈseɪʃn]n. 补偿（金）

standby [ˈstændbaɪ] n. 候补座位

direct [dəˈrekt; daɪˈrekt] a. 径直的

contact [ˈkɒntækt] v. 联系

场景词组

seat upgrade 座位升级

alternative flight 备选航班

cancel the flight 取消航班

contact customer service 联系客服

delay notification 延误通知

due to weather conditions 由于天气原因

explanation of the situation 情况说明

flight cancellation notice 航班取消通知

flight delay 延误

flight status 航班状态

heavy downpour 暴雨

inclement weather 恶劣天气

itinerary change 行程变更

maintenance check 维护检查

radar signal 雷达信号

reason for cancellation 取消原因

standby list 候补名单

stranded passengers 滞留

Step 2 实用场景句

航班晚点

· Will the flight be delayed? 这班飞机会延误吗？

· What’s the cause of the delay? 什么原因延误？

· My flight has been delayed. 我的航班晚点了。

· The flight is behind schedule. 航班没有按时起飞。

· We’ve been told to expect a two-hour delay. 我们被告知预计晚点两小时。

· The airline announced a delay due to bad weather.

航空公司宣布由于恶劣天气导致晚点。

· There’s a long delay because of technical difficulties.

由于技术困难，延误时间很长。

· There’s a delay due to air traffic control restrictions.

由于空中交通管制限制，航班晚点了。

航班取消

· Will the flight be canceled? 这班飞机会取消吗？

· My flight has been canceled. 我的航班被取消了。

· The airline informed me of the cancellation. 航空公司通知我航班取消了。

· My plans are ruined with this flight cancellation. 航班取消打乱了我的计划。

· The flight is grounded because of a mechanical issue. 航班因为机械问题被取消。

替代航班

· Is there another flight I can take? 还有别的班机可以搭乘吗？

· Is there another flight available today? 今天还有其他航班吗？

· Which flight has seats available? 哪架航班还有空位？

· Which flight would you like to change to? 您想改搭哪一个班次呢？

· I would like to change to the same flight tomorrow. 我想改成明天的同一航班。

· We will arrange another flight for you. 我们会安排您搭乘其他班机。

补偿方案

· With my flight canceled, can I get a refund?

既然我的航班被取消了，我能拿到退款吗？

· Can you provide a hotel voucher since my flight is canceled?

我的航班被取消了，你能提供一个酒店代金券吗？

· Can you provide me with a full refund or credit for a future flight?

你能为我提供全额退款或未来航班的积分吗？

· Will I receive any compensation for the inconvenience caused by the flight cancellation? 由于航班取消造成的不便，我会得到任何补偿吗？

Step 3 情景小对话

· The airline announced a delay due to bad weather.

航空公司宣布由于恶劣天气导致晚点。

A:The airline announced a delay due to bad weather. How long do you think it will last? 航空公司宣布由于恶劣天气导致晚点。你觉得会持续多久？

B:They’re saying it’s just a temporary hold. We should know more soon.

　他们说这只是暂时的等待。我们很快会了解更多。

· We’ve been told to expect a two-hour delay. 我们被告知预计晚点两小时。

A:We’ve been told to expect a two-hour delay. What should I do?

　我们被告知预计晚点两小时。我该怎么办？

B:You might want to grab a bite to eat or do some shopping while you wait. 你可以在等待的时候吃点东西或者购物。

· My flight has been canceled. 我的航班被取消了。

A:My flight has been canceled. What are my options?

　我的航班被取消了。我有哪些选择？

B:You can either rebook on the next flight or request a full refund.

　你可以改签下一个航班，或者申请全额退款。

· With my flight canceled, can I get a refund?

既然我的航班被取消了，我能拿到退款吗？

A:With my flight canceled, can I get a refund?

　既然我的航班被取消了，我能拿到退款吗？

B:Yes, you’re entitled to a refund. Let’s process that for you right away.

　当然，你有资格获得退款。我们马上为你办理。

· What compensation am I entitled to? 我有权获得什么补偿？

A:My flight has been delayed for five hours. What compensation am I entitled to? 我的航班晚点了五小时。我有权获得什么补偿？

B:You might be eligible for a care package including meal vouchers, hotel accommodation, and possibly a cash compensation depending on the distance of your flight.

　你或许有资格获得包括餐券、酒店住宿，以及可能的现金补偿在内的关怀套餐，具体取决于你的飞行距离。

相关说法：补偿方案有哪些？What are the compensation options?